Integrated Management of Systems, Services, Processes and People in IT; Proc./20th IFIP/IEEE International Workshop DSOM 2009, Venice, Italy, October 2009

А3.54, А4.15.

Integrated Management of Systems, Services, Processes and People in IT; Proc./20th IFIP/IEEE International Workshop DSOM 2009, Venice, Italy, October 2009Ed. by Bartolini C., Gaspary L. P..-Berlin.: Springer, 2009.-Vol. 5841.-191 p.-(Lecture Notes in Computer Science).